Terms & Conditions

Danielle Sands trades as Reach 4 The Stars, offering therapy, coaching, and wellbeing sessions. Our practice address is:

Email: [email protected]
Telephone: 07719 614 701

We offer individual therapy and coaching sessions, including clinical hypnotherapy, Havening, EFT (Emotional Freedom Techniques), NLP (Neuro-Linguistic Programming), Reiki, and related modalities. Sessions are available in-person at our Wymondham practice, online via Zoom, or by telephone.

Therapy and coaching are not a substitute for medical treatment. If you have a diagnosed mental health condition or are in crisis, please speak to your GP or call NHS 111 before booking. If at any time during our work together you feel your needs exceed what therapy can provide, we will signpost you to appropriate support.

All bookings are made through our online booking system at reach4thestars.co.uk/book. A booking is not confirmed until full payment has been received.

Payment is taken securely via Stripe at the time of booking. Once payment is confirmed you will receive a booking confirmation by email. Please check your spam folder if you do not receive it within a few minutes.

By proceeding to payment you confirm that you are aged 18 or over, or that you have the consent of a parent or guardian if booking on behalf of a minor.

We understand that life is unpredictable. Where possible, please give us as much notice as you can so that your appointment time can be offered to someone else.

How to cancel: Email [email protected] or call 07719 614 701. Cancellation times are calculated from when we receive your notification, not when you send it.

Rescheduling: You may reschedule your appointment subject to availability. Rescheduling requests received less than 48 hours before the appointment are subject to the same charges as a cancellation.

If we cancel: In the unlikely event that we need to cancel your appointment due to illness or unforeseen circumstances, we will give you as much notice as possible and offer a full refund or the option to reschedule at no extra charge.

Refunds (where applicable) are processed within 5–10 business days via your original payment method.

Everything discussed in our sessions is treated as strictly confidential. We will not share information about you with any third party without your consent, with the following limited exceptions:

• Where we believe there is a serious and immediate risk of harm to you or to another person.
• Where we are required to do so by law (for example, a court order).
• Where disclosure is necessary for clinical supervision. Supervision is a professional requirement and is conducted in a way that preserves your anonymity wherever possible.

Where it is safe to do so, we will discuss any proposed disclosure with you before acting on it.

To get the most from our sessions and to respect each other's time, we ask that you:

• Arrive on time for in-person sessions, or be ready on your device at the agreed time for online/telephone sessions.
• Do not attend a session under the influence of alcohol or recreational drugs.
• Let us know of any changes to your health or circumstances that may be relevant to the work we are doing together.
• Treat us with respect. We reserve the right to end a session if behaviour becomes aggressive, abusive, or threatening, and in such cases no refund will be issued.

Therapy and coaching can produce meaningful, lasting change for many people. However, we cannot guarantee specific outcomes. Results depend on many factors, including your commitment to the process and your individual circumstances. Any testimonials or case studies shared on our website represent individual experiences and are not a promise of results.

To the fullest extent permitted by law, our liability for any claim arising out of or in connection with a session is limited to the amount you paid for that session. We are not liable for indirect or consequential losses.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

Any materials, worksheets, audio files, or resources we provide to you are for your personal use only. You may not copy, share, sell, or reproduce them without our written permission.

These terms are governed by the laws of England and Wales. Any dispute that cannot be resolved between us will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The version in force at the time of your booking will apply. We will update the “Last updated” date at the top of this page when changes are made.

If you have any questions about these terms, please get in touch:

[email protected] · 07719 614 701

See also our Privacy Policy for details of how we handle your personal data.